Se analiza la percepci\u00f3n del usuario respecto al Laboratorio, Atenci\u00f3n al Usuario y Tesorer\u00eda<\/p>\n\n\n\n
La Unidad de Gesti\u00f3n de Calidad (UGC) y la Direcci\u00f3n Comercial de la Empresa Municipal de Agua Potable y Alcantarillado de Ambato (Emapa), de conformidad con el procedimiento de revisi\u00f3n y atenci\u00f3n a pedidos, ofertas, contratos y servicio al usuario, realizaron la tabulaci\u00f3n y an\u00e1lisis de encuestas aplicadas durante el primer semestre 2022.<\/p>\n\n\n\n
Se realiz\u00f3 un total de 56 encuestas correspondientes a la percepci\u00f3n de satisfacci\u00f3n al usuario del Laboratorio de Control de Calidad en el marco del Sistema de Gesti\u00f3n de Calidad ISO\/IEC 17025. Una vez que los usuarios reciben los resultados de los ensayos, ya sea de forma f\u00edsica o digital, el control de estos se determinan de acuerdo a la matriz de semaforizaci\u00f3n 17025.<\/p>\n\n\n\n
Xavier Espinoza, gerente de la Emapa, sostuvo que este proceso se analiza como percepci\u00f3n de satisfacci\u00f3n del usuario, a preguntas en donde se eval\u00faa el trabajo desarrollado por el Laboratorio de Control de Calidad, Atenci\u00f3n al Usuario y Tesorer\u00eda. \u201cEstas encuestas nos permitir\u00e1n tener una retroalimentaci\u00f3n y conocer la percepci\u00f3n de los usuarios respecto a los servicios, lo que nos ayuda a tomar acciones de mejora en cada uno de los procesos\u201d, asegur\u00f3 Espinoza.<\/p>\n","protected":false},"excerpt":{"rendered":"
Se analiza la percepci\u00f3n del usuario respecto al Laboratorio, Atenci\u00f3n al Usuario y Tesorer\u00eda La Unidad de Gesti\u00f3n de Calidad (UGC) y la Direcci\u00f3n Comercial de la Empresa Municipal de Agua Potable y Alcantarillado de Ambato (Emapa), de conformidad con el procedimiento de revisi\u00f3n y atenci\u00f3n a pedidos, ofertas, contratos y servicio al usuario, realizaron […]<\/p>\n","protected":false},"author":2,"featured_media":2525,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"_links":{"self":[{"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/posts\/2524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2524"}],"version-history":[{"count":1,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/posts\/2524\/revisions"}],"predecessor-version":[{"id":2526,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/posts\/2524\/revisions\/2526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=\/wp\/v2\/media\/2525"}],"wp:attachment":[{"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emapa.gob.ec\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}